CouncilWise and AvePoint Citizen Services

CouncilWise and AvePoint - new Citizen Services component for council engagement with community.
Posted on
October 18, 2017

Dawn of a New Era

CouncilWise is pleased to announce availability of Citizen Services - an extremely easy to use, flexible CRM for interaction with council residents.

Modernize Services

  • Submit, triage, assign, and complete service requests with automatic notifications and status updates.
  • Multiple channels to submit requests—PC, mobile web, mobile apps, email, chatbot, IoT device... and in-person.
  • Integrated with GIS via Esri ArcGIS Online.
  • Choose to have us embed the interface into existing website, or let it stand alone.
  • Receive email or SMS notifications.
  • Mobile access via responsive web portal or iOS and Android apps.

Gain Valuable Insight

  • Surface rich insights about the health of the resident services operation with Power BI embedded dashboards.
  • Survey residents on satisfaction, with resulting data analysis to drive executive decisions.
  • Integrate with Cortana Personal Assistant for easy access to insights from Windows 10 devices.

To find out more, contact us at

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