CouncilWise Aligns With AvePoint to Boost Product Management Offerings for Local Government

AvePoint Citizen Services and Cloud Records available to CouncilWise customers with resident tracking, case management and records management needs.
Posted on
March 28, 2018

AvePoint AU Pty Ltd, a leader in cloud, hybrid, and on-premises solutions for Microsoft SharePoint and Office 365, and CouncilWise Pty Ltd are pleased to announce an agreement whereby CouncilWise will offer its new and existing customers AvePoint Cloud Records and AvePoint Citizen Services software integration into its local government management platform.

“This agreement carries massive benefits for our customers,” said CouncilWise CEO Ron Sanderson. “A modern, cost effective and VERS compliant* records solution for local government utilising AvePoint’s Cloud Records product and integrated into our platform will save our customers many of the headaches associated with traditional records management.”

Built on the Office 365 environment, Cloud Records uses SharePoint capabilities to automate keyword tagging and association activities normally required by records management systems. Designed by records management professionals, Cloud Records will enhance the CouncilWise platform. “We want to empower council staff to focus on their role by reducing the amount of effort in keeping their organisation compliant with legislation,” Sanderson commented. “We have been impressed with the simplicity of use, yet powerful features that Cloud Records provides.”

"AvePoint Cloud Records allows an organisation to build efficient and effective records management policies, and achieve compliance with little to no end user involvement when utilised in CouncilWise's records management solution," said Alyssa Blackburn, AvePoint’s Manager of Information Strategy.

AvePoint Citizen Services enables councils to carry out robust and highly configurable engagement activities with residents. A Microsoft Azure cloud based management console tracks citizen service requests, applications, satisfaction surveys and more, with machine learning and analytics to provide real insight to local government management. Residents have the flexibility to interact with council via a web portal, iOS and Android app, or in person.

“It was important to us that this type of service be device agnostic and capable of interaction on the resident’s own terms, rather than defining where this interaction needed to take place,” said Sanderson. “AvePoint’s development team certainly understands the importance of this, and we are pleased to be able to integrate this product into our other offerings.”

Work has been underway for several months to ensure a seamless experience of the AvePoint products within the CouncilWise platform. CouncilWise plans to expand its offerings with additional AvePoint products within the year.  

“AvePoint have not traditionally focused much in local government so the partnership with Councilwise gets us access to industry expertise in a market that we believe we can offer a large amount of value for our customers” Blair Hainsworth, Managing Director, AvePoint Australia. “In this space, citizen services and records management are highly repeatable models which will allow Councilwise to offer very rapid deployment cycles which will ultimately benefit all of their clients” Hainsworth commented

*AvePoint Cloud Records is currently in the process of VERS compliance with the Public Record Office Victoria, AvePoint’s on Premises product AvePoint Records is currently VERS compliant

 

About AvePoint

AvePoint accelerates your digital transformation success. Over 16,000 companies and 6 million SharePoint and Office 365 users worldwide trust AvePoint software and services for their data migration, management, and protection needs in the cloud, on-premises and hybrid environments.

A four-time Microsoft Partner of the Year, AvePoint has been named to the Inc. 500|5000 six times and the Deloitte Technology Fast 500™ five times. AvePoint is a Microsoft Global ISV Partner, and four-time Microsoft Partner of the Year Award winner. Founded in 2001, AvePoint is privately held and headquartered in Jersey City, NJ.

AvePoint Media Contact

Vanessa Copeland – Senior Public Relations Manager Tel: +1 (804) 438-2213 Email: vanessa.copeland@avepoint.com

About CouncilWise

Established in 2017 as a commercial subsidiary of Brighton Council in Tasmania, CouncilWise  provides a cloud based whole-of-council management platform based within Microsoft Azure and Office 365 which includes best of breed products: one of the most robust and capable property and rating systems, Brighton Council’s own PropertyWise system; finances built in Microsoft Dynamics NAV; asset management powered by the industry leading Assetic, and records management and citizen services now provided by AvePoint. For more, visit www.councilwise.com.au.

CouncilWise Media Contact

Ben Dornier – Chief Digital Officer Tel: +61 468 994 665 Email: ben.dornier@councilwise.com.au

All product and company names herein may be trademarks of their registered owners.

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