This term "digital transformation" really means delivering customers what they want, when they want, and how they want it. Simple as that. But getting it right is a whole lot harder - internal council systems are normally not built to interact with the public by design, and taping on a community engagement solution all too often creates a new silo within the organisation. We think it ought to be done differently, and we think it ought to be done without breaking the bank.
Rates notices, permits and licences, dog registration, hoardings, barking and pothole complaints, driveway approvals, development applications - the list goes on. It also adds up to a significant cost during the implementation of a new council system because these activities are also unique to local government. We end up having to teach the vendor what they mean and how to build them. Rest assured - you won't need to teach us.
Our solution is designed to bring all transactions and interactions your council has with its community into an easy to use, password protected environment very much like what your residents enjoy in banking and other industries. But that is not all - transactions are closely connected with the teams who actually carry out approvals or fix potholes, while keeping residents informed at all stages of the status of their issue. Watch your service levels rise, and community trust skyrocket.